Politique de remboursement

30-Day First Pair Guarantee

Buying underwear online is weird. You can't try them on first. That's why your first pair is on me. If it doesn't work out, I'll refund one pair. No return needed.

How it works:

- 30 days from the date your order is delivered
- One pair per customer, per household
- Multipacks and bundles count as one pair covered. The rest are final sale.
- Your first pair can be worn and washed. I'm not asking for it back.
- Email stephen@netherunderwear.com with your order number to request a refund
- Refunds are processed to your original payment method within 5 to 7 business days. Your bank may take another 5 to 10 days to post it.

After Your First Pair, All Sales Are Final

I don't accept returns or exchanges on additional pairs, reorders, or the rest of a multipack. Underwear is personal. I'm not asking you to ship it back and I'm not reselling it.

No Exchanges

I don't offer exchanges on any order. If your first pair is the wrong size, I'll offer you store credit.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, email stephen@netherunderwear.com within 7 days of delivery with photos. I'll send a replacement at no cost. This is separate from the first pair guarantee and doesn't count against it.

Non-Refundable

- Final sale items, gift cards, and giveaways
- Second, third, and fourth pairs in a multipack
- Reorders after your first pair
- Pairs purchased more than 30 days ago

Questions

Email stephen@netherunderwear.com or visit the FAQ.