30-Day Guarantee
Your first pair is risk-free. One pair. Full refund. No return needed.
Look, buying underwear online is weird. You can't try them on first. That's why your first pair is on me—if they don't work out, I'll refund it. No shipping anything back, no hoops. Just email me.
This applies to ONE pair per customer, per household. It's how I let new customers try us risk-free without getting burned by people gaming the system.
How It Works
- Try your first pair — Wear them, wash them, put them through a real day. I want you to actually test them.
- Decide within 30 days — You've got 30 days from delivery to decide if they work for you.
- Email me if they don't — Send your order number and tell me what went wrong. That's it.
- Get your refund — I'll approve it within 3-5 business days, then your bank takes another 5-10 days to process. Keep the pair or donate it.
The Details
- ONE pair, one time. This guarantee is for your first pair only. One per customer, one per household. After that, you know what you're getting.
- No returns needed. Underwear is personal. I'm not asking you to ship it back.
- Wrong size or color? Exchanges are always free (Canada & USA). But once you exchange, that's your final fit—no refund after.
- Already used the guarantee? Refunds on additional pairs are case-by-case. Reach out and we'll figure it out.
What's Not Covered
- Final sale items, gift cards, and giveaways
- Orders from other retailers (you'll need to go through them)
- Second, third, fourth pairs—this is a first-pair guarantee, not unlimited free underwear
Why We Do This
I didn't start Nether to make another "pretty good" pair of underwear. I built it because I was tired of adjusting my boxer briefs fifty times a day—and every brand I tried failed me.
If your first pair doesn't solve that problem for you, I want to know. And I'll make it right. One pair, no risk. That's the deal.
— Stephen