Shipping & Order Tracking
Track your order or find answers to common shipping questions.
Shipping FAQ
How much does shipping cost?
- FREE standard shipping on orders over $75 CAD
- $5 flat rate shipping for orders under $75
- $21.90 Canada Express Shipping (2-3 business days)
- FREE Kelowna local delivery on all orders
Shipping costs are calculated and displayed at checkout before you complete your purchase.
How long does processing take?
Orders are processed and shipped within 1-2 business days. You'll receive a shipping confirmation email with tracking information once your order is on its way.
How long does delivery take?
Delivery times vary by location:
- Canada: 3-7 business days
- United States: 5-10 business days
These are estimates and may vary during peak seasons or due to carrier delays.
Free Kelowna Local Delivery
Free local delivery within the Kelowna area on all orders, no minimum required. Orders are typically delivered within 1-2 business days.
Local delivery is automatically applied at checkout based on your address.
Do you ship internationally?
Currently I ship to Canada and the United States. More countries coming soon.
Which carriers do you use?
Trusted carriers handle every order:
- Canada Post
- Purolator
- UPS
The carrier depends on your location and shipping option selected at checkout.
My order hasn't arrived yet
If your order hasn't arrived within the estimated timeframe:
- Check your tracking link for the latest status
- Verify the shipping address on your order confirmation
- Contact your local post office (packages are sometimes held there)
- If you still can't locate it, reach out and I'll help
Need More Help?
I typically respond within 24 hours.